Privacy Policy

Last updated: March 17, 2026

1. Introduction

SurplusChemicalsEU ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.

2. Data Controller

SurplusChemicalsEU is the data controller responsible for your personal data. For any privacy-related inquiries, you can contact us at:

  • Email: privacy@surpluschemicalseu.com
  • Address: [Your Company Address]

3. Information We Collect

3.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account Information: Name, email address, company name, phone number, and business details
  • Listing Information: Chemical product details, specifications, documentation, and contact information
  • Communication Data: Messages, inquiries, and correspondence with us or other users
  • Newsletter Subscriptions: Email address for marketing communications

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Technical Data: IP address, browser type, operating system, device information
  • Usage Data: Pages visited, time spent, links clicked, and navigation patterns
  • Cookies: See our Cookie Policy section below

4. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To provide, maintain, and improve our marketplace platform
  • Communication: To respond to inquiries, send notifications, and provide customer support
  • Transaction Facilitation: To connect buyers and sellers and facilitate chemical transactions
  • Compliance: To verify listings comply with EU chemical regulations (REACH, CLP)
  • Marketing: To send newsletters and promotional materials (with your consent)
  • Security: To detect fraud, protect against malicious activity, and ensure platform security
  • Analytics: To understand user behavior and improve our services
  • Legal Obligations: To comply with applicable laws and regulations

5. Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Consent: You have given explicit consent for specific purposes (e.g., marketing emails)
  • Contract: Processing is necessary to fulfill our contractual obligations to you
  • Legal Obligation: We must process data to comply with EU regulations
  • Legitimate Interests: Processing is necessary for our legitimate business interests

6. Data Sharing and Disclosure

We may share your information with:

  • Other Users: Buyers and sellers on our platform (limited to necessary contact information)
  • Service Providers: Third-party vendors who assist with hosting, analytics, and communications
  • Regulatory Authorities: When required by law or to comply with chemical safety regulations
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: To comply with legal processes or protect our rights

We do not sell your personal data to third parties.

7. International Data Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Account Data: Retained while your account is active and for 2 years after closure
  • Transaction Records: Retained for 7 years to comply with business and tax regulations
  • Marketing Data: Retained until you unsubscribe or withdraw consent
  • Legal Requirements: Retained as required by applicable laws

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Request limitation of processing in certain circumstances
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at privacy@surpluschemicalseu.com

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Improve website functionality and user experience
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

11. Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@surpluschemicalseu.com
  • Website: Contact Form

16. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority in the EU member state where you reside, work, or where an alleged infringement occurred.